Refund policy

Last updated: October 2, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Before work begins

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

After work has begun

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

If we cannot deliver

If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.

How to request

Write to contact@solarvacusa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.